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Great Wolf Lodge
x Hylite
Using Hylite, Great Wolf Lodge created a simple way for guests and employees to celebrate individual frontline employees in real time.
Book a DemoHighlights from first 12-months of national rollout
+230k
Hylites received
84%
of employees received at least one personalized Hylite
28%
monthly average of 5-star reviews attributed to Hylite (Google and TripAdvisor)
Leadership Perspective
“Partnering with Hylite gives us a best-in-class tool that captures those everyday moments of excellence and ensures that gratitude reaches the Pack Members who make the magic happen.”
Rachel O’Connell
Chief HR Officer, Great Wolf Resorts
Client Snapshot
Industry
Hospitality
Locations
23 Locations
Workforce
13,000 Employees
Opportunity
How can we create a recognition program that frontline employees genuinely want to participate in—while improving the overall guest experience?
Results
Individualized Recognition
Share of employees recognized by guests and peers.
House
House
Leadership Participation
Leaders who recognized at least one frontline worker or peer.
The Ripple Effect
Internal culture driving
external reputation.
When employees feel seen and valued, it translates directly to the guest experience. Hylite’s integration seamlessly bridged the gap between private praise and public reputation.
2,415
Attributed third-party reviews
4.9 / 5.0
Avg. rating via Hylite
How Guests Accessed Hylite
64%
Digital Prompts
36%
Physical Signage
See Results Before
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