Hylite review card

Your team creates 5-star moments every day.
Hylite makes them count.

Turn customer praise for specific employees into public reviews that drive AI search recommendations.

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TRUSTED BY TEAMS AT

Dunkin' Wendy's Staples LA Fitness Orangetheory Juice Bar
Dunkin' Wendy's Staples LA Fitness Orangetheory Juice Bar

How It Works

Step 01

A Customer Has a Great Experience

They scan a QR code or tap a link to send a Hylite to the employee who made it happen. Takes as little as 15 seconds.

Step 1: Scan QR code to recognize an employee

Step 02

The Employee Hears About It Immediately

The employee gets a text or email right away. Their manager sees it too. Great service gets recognized while it's still fresh.

Step 2: Employee gets notified

Step 03

That Moment Becomes a Public Review

The customer gets a simple prompt to share what they wrote on Google, TripAdvisor, or other review platforms.

Step 3: Moment becomes a public review

What the data shows

108%

Review Volume Growth

increase in total review volume year-over-year.

5X

More 5-Star Reviews

generated since implementing Hylite.

40%

More Detailed Feedback

longer reviews than average 5-star Google Reviews

3X

New Hire Loyalty

higher retention rates for recognized new hires.

More Reviews, Better AI Visibility

  • No app download, login, or multi-question survey—Hylite eliminates feedback friction
  • Higher customer participation unlocks a new, real-time feedback channel and meaningfully drives 3rd party review volume
2X More Online Reviews
Content-rich reviews visualization
Content-rich reviews

Content-Rich Reviews Rank Higher

  • Reviews tied to individual employees are more detailed, personal, and positive
  • Hylite-driven Google reviews average 4.9 stars and are 40% longer than typical 5-star reviews
70% 5-Star reviews come direct from Hylite

Keep the People Customers Love

  • Most frontline employees never hear the good things customers say about them
  • Direct, immediate recognition with Hylite builds employee loyalty you can't get from an annual review
3X More likely for new hires to stay 12+ months
Keep the people customers love

Real Hylites
From Customers

More Featured Hylites

Karis H.

Floor Associate, Staples

"This was my first time coming to Staples for a print job (I usually go to Office Depot). Karis assisted me and was super awesome to work with! She really helped to ensure my birthday card invites for my daughter would print perfectly!! She was so patient and kind when understanding my needs, and gave me great advice! I will come back again!"

Guest: Chandler O.

Cierra S.

Drive-Thru Attendant, Burger King

"Cierra was the drive thru greeter and was wonderful. We had an issue with a specialty order and she fixed it along with adding extras like napkins and more condiments. The staff is always so friendly - we go out of the way from O'Fallon Missouri because of how amazing they are. The food is fresh and driveway was clean of trash. Overall, an excellent experience and glad to visit again."

Guest: Christopher P.

Dimple G.

Crew Member, Dunkin Donuts

"Dimple went above and beyond to make sure my order was complete. When the franchise was out of a specific ice cream she was extremely knowledgeable about what other flavor would make it taste just like the original. Even though there's a Dunkin 1 minute away from my home, I will now drive 20 minutes to see Dimple!"

Guest: Jahmiqua S.

Frequently Asked Questions

Hylite is positive-only, meaning employees receive appreciation and recognition in the moment, not complaints.

When a customer submits a Hylite, the message is screened to ensure it is positive and workplace-appropriate, then delivered instantly to the employee via text or email. Managers also have real-time visibility, allowing them to recognize and reinforce great performance.

Most businesses are fully up and running within 48 hours. Our team handles the technical setup, employee onboarding materials, and customer-facing integration so you can focus on running your operation.

Yes! Hylite supports peer-to-peer recognition as well as customer-to-employee recognition. Managers and team members can send Hylites to each other to celebrate wins, highlight great teamwork, or just say thank you.

See Results Before
You Commit.

We'll set you up with a 3-month pilot. Experience the impact on employee morale and search rankings firsthand.

Book a Demo Today