Wendy's

Background:

Wendy’s wanted to empower their hourly employees and provide an easy option for customers to recognize their hard-working team. They started off with one pilot to test using Hylite signs inside and outside the store. Employees were overcome with gratitude that their one minute interactions with customers warranted positive comments. It made every shift more meaningful!

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Hylite Was There To Help:

  • In October 2021, Wendy’s launched Hylite at their first location

  • They set up signs at the drive-thru, near registers, and on tables—and they were pleasantly surprised to see that customers began leaving positive Hylites, even for the briefest interactions with employees!

  • Hylite made every shift feel more meaningful, and Wendy’s is preparing to launch Hylite at additional locations

Results:

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Total Hylites
received

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Employees Hylited

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More Hylites than Yelp Reviews

"Joggin made my meal all the better on a tough day. They make me feel whole inside and make me feel immeasurably happy!"

"Marcus was very professional and helped me when there was an error with my order. He said everything with a huge smile on his face! Amazing personality and professionalism!"

"The two of them made my day. They made sure everything was correct. They gave me the best customer service in a long time."

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“When I sat at my table, I saw the Hylite QR code and remembered that Anne had just given me great service at the counter. I scanned the QR code and was prompted to give a brief description of the service I received. I’m happy and Anne’s happy- thanks to Hylite.”

 

-Brandon, Wendy's Customer