Citra Urgent Care

Background:

Citra Urgent Care, formerly known as Sinai Urgent Care, has been dedicated to ensuring transparent, honest, and patient-focused healthcare experiences in Texas since 2015. Their staff was always ready for anything, and Citra Urgent Care knew their customers felt safe and cared for at all times. When the COVID-19 pandemic hit and healthcare worker burnout began to rise, Citra Urgent Care quickly realized that their employees needed more explicit and clear feedback about the incredible care they were providing their patients and families.

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Hylite Was There To Help:

  • In late March of 2021, Hylite launched at Citra’s University Park location in Dallas, TX with 46 employees

  • Signs were placed in the waiting area and in each patient room. Hylites began pouring in! 

  • Patients and employees loved the positive appreciation cycle so much that by September of 2021, Hylite had been launched at all remaining Citra locations

Results:

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Total Hylites
received

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Employees Hylited

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More Hylites than Yelp Reviews

"Professional, courteous, considerate, very comforting, and so knowledgeable. Dr Rebecca Farley is a real super star!"

"Russell did a great job sewing up my head yesterday. He also has a great bedside manner. He should be commended and rewarded for his outstanding and highly professional work. Even my primary care doctor commented today how excellent of a job he did."

"Maryanne is amazing! She was patient and explained what she was doing appropriately to my 11 year old. Will come back for certain!"

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“I’m the quiet one, but now I’ve gotten compliments from higher-ups like doctors and it’s nice. I’m recognizable now.”

 

-Jenny, Citra Urgent Care Employee

(Medical Assistant)