Dunkin'

Background:

Dunkin’ knows they have a great team, but they wanted to
provide an easy opportunity for their employees to hear
positive feedback directly from their customers daily.
Recurring revenue is important to breakfast and coffee
chains, and by using Hylite, Dunkin’ sees exactly why their
local customers come back daily.

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Hylite Was There To Help:

  • In May 2021, Hylite launched at several Dunkin’ locations across Long Island, NY

  • The Baldwin location was particularly successful thanks to employees who were passionate about mentioning Hylite to customers 

  • Hylite decals were displayed near the register and on tables, and hundreds of customers have found time in their busy lives to leave positive notes about their Dunkin’ experiences

Results:

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Total Hylites
received

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Employees Hylited

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More Hylites than Yelp Reviews

"Sabrina was very helpful and recommended a flavor of ice cream and I loved it. I will definitely be back for buy one get one free ice cream! Her helpfulness made my day!"

"Went above and beyond with their service. Very friendly, quick and efficient."

"They are very polite, they acknowledge their customers. I enjoyed their service.. my family and I feel very welcome coming here."

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“I would 100% recommend Hylite. It’s so simple, easy to use, and the compliments are shared directly with the employees. It’s the best thing your business can do right now.”

 

-Shaan, Dunkin' Manager